ERC20 deposits from BSC, Polygon, and Ethereum are currently not being observed

Resolved·Degraded performance

Observer nodes have caught up with the fix and the pending deposits have been observed.

Wed, Dec 11, 2024, 10:01 AM

(1 year ago)

Affected components

Dec 10, 2024, 06:29 PM

Dec 11, 2024, 10:01 AM

Updates

Resolved

Observer nodes have caught up with the fix and the pending deposits have been observed.

Wed, Dec 11, 2024, 10:01 AM

Monitoring

The fix has been successfully implemented on Zetachain and we are processing the backlog of inbound transactions as the observer nodes catch up on external blockchain heights for BSC, Ethereum, and Polygon.

Wed, Dec 11, 2024, 06:31 AM(3 hours earlier)

Identified

We have begun implementing the fix via the new V23.1.6 Zetaclient release which will need to be applied to more of the Observer-Signer Validators to fully address the issue.

Wed, Dec 11, 2024, 12:34 AM(5 hours earlier)

Identified

The problem as been identified and a fix is in progress.

Tue, Dec 10, 2024, 07:07 PM(5 hours earlier)

Investigating

We are continuing to investigate this issue.

Tue, Dec 10, 2024, 07:06 PM

Investigating

ERC20 deposits from BS, Polygon, and Ethereum are currently not being observed by the observer set on BSC and Polygon.

We are currently investigating the cause of the issue. If you make a deposit you may not see it appear in your wallet immediately. All deposits will be observed when the issue is resolved and no funds will be lost.

Tue, Dec 10, 2024, 06:29 PM(37 minutes earlier)